IT support technician
110.1K UK workers · typical pay £30,000 · entry route Entry Level / GCSEs grades 1-3. Projected growth of +6% to 2035.
Real Claude.ai usage mapped to this occupation's SOC group, Apr+May 2026, CC-BY. Claude users only; task times model-estimated; augment/automate is how AI is used, not a count of jobs lost. Method →
A significant portion of the role, such as diagnosing software faults, managing user accounts, and updating knowledge bases, is highly susceptible to AI automation and self-service chatbots. However, the score is moderated by the continued requirement for physical tasks like maintaining hardware, cabling, and providing face-to-face user training.
Cheaper support unlocks a massive backlog of digital transformation projects and proactive maintenance that are currently deprioritized due to high labor costs.
Headcount grows +6%, a Jevons-pattern curve.
Change the scenario in the nav to reshape this curve.
UK employment share by region, SOC-joined to 3132.
Majority-male role (82.5% men).
Five roles with transferable skills and better demand dynamics.
it-support-technician · dataset 2026.03 · CC-BY-4.0